Privacy policy.
Field and Mind Psychology is committed to protecting your privacy and handling your personal information with care, sensitivity, and professionalism. This Privacy Policy outlines how personal information is collected, used, stored, and disclosed through our website, services, online forms, telehealth sessions, and related communications.
We understand the importance of confidentiality and privacy within psychological services and aim to comply with applicable Australian privacy laws and ethical obligations, including the Privacy Act 1988 (Cth) and relevant health records legislation.
By using this website, submitting forms, booking appointments, or engaging in services with Field and Mind Psychology, you consent to the collection and use of your information as outlined in this Privacy Policy.
Information We Collect
We may collect personal and sensitive information that is necessary to provide psychological services, manage appointments, communicate with clients, and maintain appropriate clinical records.
The types of information collected may include:
Personal Information
Full name
Date of birth
Contact information (phone number, email address, residential address)
Emergency contact details
Medicare information
GP or referrer information
Private health insurance information
Appointment and billing details
Sensitive Health Information
Mental health history
Medical history
Current symptoms or concerns
Medication information
Psychological assessments
Therapy notes and clinical records
Intake form responses
Consent documentation
Website and Technical Information
When visiting our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Website usage data
Cookies and analytics information
This information helps improve website performance, user experience, and security.
How We Collect Information
Information may be collected through:
Online appointment bookings
Website contact forms
Intake and consent forms
Email or phone communication
Telehealth platforms
In-person or online therapy sessions
Third-party referrals (such as GPs or healthcare providers)
Website analytics and cookies
We aim to collect information directly from you whenever possible.
Why We Collect Your Information
Personal and sensitive information is collected for purposes including:
Providing psychological assessment and therapy services
Managing appointments and communication
Maintaining accurate clinical records
Processing Medicare or private health claims
Responding to enquiries
Providing telehealth services
Meeting legal, ethical, and professional obligations
Improving website functionality and service delivery
Managing administrative and operational processes
We only collect information that is reasonably necessary to provide safe and effective services.
Confidentiality and Disclosure of Information
Your privacy and confidentiality are treated with great importance.
Personal information will generally remain confidential unless:
You provide consent for information to be shared
Disclosure is required or authorised by law
There is a serious risk of harm to yourself or another person
Records are subpoenaed by a court
Reporting obligations apply under relevant legislation
Consultation with other healthcare providers is required for your care and you have provided consent
Where possible and appropriate, we will discuss disclosure with you before sharing information.
Telehealth Services
Field and Mind Psychology may provide services through secure telehealth platforms.
While reasonable efforts are made to ensure privacy and security, telehealth services may involve risks including:
Technical interruptions
Internet or connectivity issues
Potential unauthorised access to electronic communications
Clients are encouraged to participate in telehealth sessions from a private and secure environment.
By participating in telehealth services, you acknowledge and accept these limitations and risks.
Online Forms and Digital Signatures
We may use secure third-party platforms to manage intake forms, consent forms, questionnaires, and digital signatures.
These platforms may collect and securely store information submitted by clients. We take reasonable steps to use reputable and secure providers for handling health-related information.
Clients are encouraged not to submit unnecessary sensitive information through unsecured communication channels.
AI-Assisted Note Taking and Documentation
Field and Mind Psychology may utilise approved digital tools or AI-assisted note-taking systems to support clinical documentation and administrative efficiency.
These tools are used in accordance with privacy and confidentiality considerations, and only where appropriate consent has been obtained.
AI-assisted tools are designed to support administrative processes and do not replace professional clinical judgment.
Additional consent may be requested for the use of specific digital documentation tools.
Cookies and Website Analytics
Our website may use cookies and analytics tools to:
Understand website traffic and usage patterns
Improve user experience
Monitor website performance
Enhance website functionality
Cookies are small files stored on your device. You may choose to disable cookies through your browser settings; however, this may impact website functionality.
Third-party analytics services may collect anonymous information about website interactions.
Storage and Security of Information
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Security measures may include:
Password-protected systems
Secure digital platforms
Encrypted communication where appropriate
Restricted access to client records
Secure storage of physical and electronic files
While every effort is made to protect information, no electronic transmission or storage method can be guaranteed to be completely secure.
Retention of Records
Clinical records are retained in accordance with applicable legal and professional requirements.
Records may be securely stored for a period required under Australian law and professional guidelines before being securely destroyed or de-identified.
Access to Your Information
You may request access to personal information held by Field and Mind Psychology, subject to legal and ethical considerations.
Requests for access should be made in writing.
In some circumstances, access may be limited or denied where permitted by law, including where providing access may pose a serious risk to health or safety or impact the privacy of others.
Reasonable administrative fees may apply for the preparation or release of records.
Correction of Information
If you believe your personal information is inaccurate, incomplete, or outdated, you may request corrections.
We will take reasonable steps to update information where appropriate.
Third-Party Services and Links
This website may contain links to third-party websites or external booking, telehealth, or form platforms.
Field and Mind Psychology is not responsible for the privacy practices or content of third-party websites. Clients are encouraged to review the privacy policies of external providers.
Email and Electronic Communication
Communication via email or electronic platforms may not always be fully secure.
While reasonable precautions are taken, clients acknowledge there may be risks associated with electronic communication, including unauthorised access or delivery issues.
Clients may choose alternative communication methods if preferred.
Children and Young People
Where services involve children or adolescents, personal information may be collected from parents, guardians, schools, healthcare providers, or other authorised parties where appropriate and lawful.
Consent requirements will be managed in accordance with applicable laws and professional obligations.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in services, legal obligations, technology, or business practices.
The most current version will always be available on the website.
Questions or Privacy Concerns
If you have questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
Field and Mind Psychology
Carla Fadelli
0474 512 667
56 Falls Heights, Gidgegannup, WA 6083
We will aim to respond to privacy concerns within a reasonable timeframe.
Disclaimer
The information contained in this Privacy Policy is provided for general informational purposes and may require adjustment to align with specific legal, clinical, or operational requirements. Field and Mind Psychology may seek independent legal or compliance advice regarding privacy obligations and healthcare regulations.