Clients with a valid Mental Health Care Plan and GP referral may be eligible for Medicare rebates for applicable services.

Private health funds may also be accepted depending on your level of cover and provider.

To help you prepare for your session:

• Ensure you are in a quiet and comfortable space for telehealth appointments

• Complete any required intake or consent forms before your session

• Have your referral or Mental Health Care Plan available if applicable

• You are welcome to reach out with any questions before your appointment

We understand that unexpected situations can arise and schedules may change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours’ notice whenever possible.

Providing advance notice allows the appointment time to be offered to another client who may be waiting for support.

Cancellation Fee

Appointments cancelled within 48 hours of the scheduled appointment time may incur a $100 cancellation fee.

This fee may also apply to:

• Missed appointments without notice

• Late cancellations

• Failure to attend scheduled telehealth sessions

Medicare, NDIS & Third-Party Funded Sessions

Cancellation fees may still apply for appointments funded through Medicare, NDIS, private health insurance, or other third-party funding arrangements, depending on funding guidelines and practice policies.

Emergency & Exceptional Circumstances

We understand that emergencies, illness, and unforeseen circumstances can occur. These situations will always be approached with care and considered on a case-by-case basis.

How to Cancel or Reschedule

Appointments can be cancelled or rescheduled by:

• Contacting the practice directly

• Using the online booking system

• Replying to appointment reminders or confirmation messages

Telehealth Appointments

Telehealth appointments are reserved specifically for you and are subject to the same cancellation policy as face-to-face appointments.

Arrival Time

If you arrive significantly late to your appointment, the session may need to be shortened to respect other scheduled appointments. In some circumstances, the appointment may need to be rescheduled and the cancellation fee may apply.

Commitment to Care

This policy is designed to support fairness, appointment availability, and continuity of care for all clients while allowing the practice to provide consistent and timely psychological services.

Thank you for your understanding and cooperation.

If you are unsure which service is best suited to your needs or have questions before booking, please feel welcome to reach out through the contact page. We are happy to assist you.